This Returns and Refund Policy has not been finalised yet. The headings below are a structure to complete. Replace every section with your own wording, and have it reviewed before the site goes live. Nothing on this page should be treated as legal advice or as a commitment the business has made.
Who we are
Add the registered business name, trading address and the best contact address for questions about this policy.
What this policy covers
Describe the scope in plain language.
Details
Set out the specifics: timescales, conditions, exclusions, and what a customer should do.
How to contact us
Give a phone number, an email address and the hours you answer them.
Changes to this policy
Explain how customers will be told when this page changes, and record the date it was last updated.